OUR DELIVERY: Please note that we provide delivery service to the U.K. mainland which will be available at checkout if your order is being shipped to the U.K. mainland. If your order is being shipped anywhere else but the U.K. mainland you will be contacted to confirm and arrange shipping details and payment for shipping before your goods are released and dispatched to you. We thank you for your patience and understanding with this matter. Because of the nature, size and weight of some of the products we sell we have to operate this way to minimise confusion and frustration to our customers.
Accepted Methods of Payment and Conditions of Sale:
We currently accept from our chosen methods of payments via Visa, Mastercard and Paypal.
Payments made via Paypal must be completed within 7 days.
American Express not accepted.
Returns, Refunds, Exchanges and Cancellation Rights:
Goods must be returned within 7 days of receipt, starting the day after delivery. Your legal right to cancel your order does not end until up to 7 days after receiving your goods. If you wish to use this right and cancel, please inform us within the 7 days in writing.
If the goods delivered to you conflict with the description provided or are faulty, we will ensure to pay for the return costs, as well as issue a full refund. Postage costs will be refunded to you after receiving the items via second class recorded delivery (requiring a signature to ensure its delivery).
Postage cost refunds are not applicable to any other returns, i.e. you no longer require the item, (if clothing) the item does not fit/ordered the wrong size, or a personalized or perishable item. Goods must be in a clean condition and returned within original packaging where possible.
All goods returned should include a covering letter or note to ensure you receive the correct refund or exchange item. All contact details are provided below.
REMINDER FOR OVERSEAS CUSTOMERS: Please contact us directly for delivery quotes BEFORE payment. This is necessary to ensure you receive your order on time and in top condition.
We offer combined postage for multiple purchases. Contact us directly for a delivery quote before payment.
All items are usually dispatched within 48 hours, with exceptions for weekends when they will be dispatched on the Monday. If items are required urgently, please contact us beforehand to check if the delivery can be made within the time frame you require. Do note: postage costs will be affected if you require a faster delivery service.
Out of Stock Orders
As stated before, we regularly update the availability of our stock. In the event of a product becoming unavailable, we will be sure to contact you as soon as possible. You may then wish to cancel the order or wait until the item becomes available.
All orders are accepted as subject to availability. If what you have ordered is not available, your credit card will not be debited until we dispatch the product.
Grading Policy and Accuracy of Information:
We aim for each listing to be 100% accurate with descriptions and images, both by using our own photography and using direct information from brand manufacturer's websites and catalogues. We will regularly update our listings (descriptions, photographs, prices etc) but do not accept responsibility for any errors that may occur. Surplus clothing and accessories sold by us are in used condition unless otherwise stated. The condition of each item is described within each individual listing and we are very honest with any defects being detailed.
Super Grade: Un-issued/issued items that are in almost or as new condition.
Grade 1: Issued used items in good serviceable condition.
Grade 2: Issued used items showing much more signs of bits missing, wear, tear, fading & there may be some damage.
When ordering online, we will need a record of your name, e-mail address, credit or debit card number, credit card billing address, delivery address, and any additional details (such as telephone number, available hours etc). We do not store your credit/debit card details.
These details will not be passed on to third parties for profit or otherwise. We will not to use these details for any other reason other than processing your order, completing your order and notifying you of your order status.
We disclaim damages of any kind, compensatory, income or profit direct, indirect or consequential damages, loss of data, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.
All pictures, material, code, intellectual property and descriptions are the property of WS Supplies Ltd and will not be copied or used without the express permission of WS Supplies Ltd.
Please note that while we do our utmost to be accurate with all information on this site, at the end of the day it is a human being putting this information on the website and we do not claim Infallibility - Errors and Omissions Excepted
WS Surplus Supplies Ltd
Unit 5 Southfield Road
Tel: 01865 731614
VAT No: GB194 7970 16
Company Registration No: 694 297